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If it is not right, send it back. We would rather take a return than have a product sit in a drawer unused.
Open the order in your account and choose Return. Guest orders can start from the Track Order page.
We email a prepaid return label straight away. No original packaging needed.
Any carrier location. Keep the receipt until the refund lands.
Refunds are issued within two business days of arrival, back to the original payment method.
Anything in resalable condition within 30 days of delivery — used, opened or unopened. Return shipping is free within the US and Canada.
Choose Exchange when you start the return and we dispatch the replacement as soon as the carrier scans the original — you do not wait for it to reach us.
We issue refunds within two business days of the return arriving. Your bank typically takes a further three to five business days to show it on a statement.
Everything is covered by a 12-month warranty against manufacturing defects. If something fails inside that window, email support@omnicartsolutions.co with your order number and we will replace or refund it.