Frequently asked questions

Our products ship directly from our supply partners' warehouses, which keeps prices down but adds transit time. Standard shipping arrives in 10 – 18 business days, Express in 6 – 10, and Priority Air in 3 – 6. Every order is dispatched within 2 – 4 business days of being placed, and you get a tracking number as soon as it moves.

Standard shipping is free on every order over $50 after discounts. Below that it is a flat $5.95. If you upgrade to Express or Priority on a qualifying order, you pay only the difference.

We currently ship across the United States and Canada. International destinations are being added — join the newsletter and we will say so when your country goes live.

Every order gets a tracking number by email as soon as it leaves the warehouse. You can also check progress any time on the Track Order page using your order number and email address.

You have 30 days from delivery to return anything in resalable condition, with or without the original packaging. Start the return from your account and we email a prepaid label.

Refunds are issued within two business days of the return arriving at our warehouse. Depending on your bank, it can take a further 3 – 5 business days to appear on the statement.

Yes. Choose Exchange when you start the return and we ship the replacement as soon as the original is scanned by the carrier, rather than waiting for it to arrive.

Send a photo to our support team within 48 hours of delivery and we ship a replacement immediately at no cost. You do not need to return the damaged item first.

Visa, Mastercard, American Express and Discover, plus PayPal, Apple Pay and Google Pay. Cash on delivery is available on eligible addresses at checkout.

Card details are handled entirely by our PCI-compliant payment processor and never touch our servers or your browser's storage. We only ever see the last four digits.

We authorise your card when you place the order and capture the payment when the order is dispatched. If something goes out of stock before dispatch, the authorisation is released automatically.

Yes, while the order is still in Processing. Open it from your account and choose Modify. Once it moves to Shipped, use the returns flow instead.

No. Guest checkout is available on every order and you will still get tracking emails. Creating an account just saves your addresses and keeps order history in one place.

Out-of-stock products cannot be added to the cart. Use the notify button on the product page and we will email you the moment it is back, before it goes public.

Use the Forgot password link on the sign-in page. We email a reset link that stays valid for one hour.

Email support@omnicartsolutions.co or call +1 (888) 555-0142 during Mon – Fri, 9:00 AM – 6:00 PM (EST). Most email replies go out within a few hours on business days.

Yes — email our team with what you need and we will put together a quote. We work with offices, studios and property managers on repeat orders.